You will pay the delivery fees during the payment process on the website.
All information we provide about availability and delivery dates is non-binding, our shipping partners or FERRONATO provide this information by way of indication only.
If you were not there to take delivery and did not pick up your product from a pick-up point or if you refused to take delivery, the product will be sent back to us. We will then reimburse you the amount you paid with a deduction of the delivery service charge and a flat processing charge of 20 CHF or 15 EUR, depending on the currency you made the purchase in. Please contact us if there is a valid reason for missing or refusing delivery as we may be able to forego the processing charge.
On delivery you will have to check the condition of the packaging and whether the correct number of packages have been delivered. If anything is wrong or missing, you can contact us and we will send anew shipment for missing items and we will take damaged or incorrect items back and replace them free of charge (“promise to replace”). It is your responsibility to inform us within 7 days of receipt of the delivery about any damaged, missing or incorrect goods for the promise to replace to apply.
Our promise to replace the product does not apply if you have used the product improperly or if you have made any alterations to the product.
2. Cancelling Your Order and Returning Goods
2.1 Right of Return
Subject to clause 5. and the exceptions under 2.2.
If you have ordered a product that you wish to return, you may withdraw from the agreement and return the product to us within 14 days of receiving the shipping confirmation with tracking number, regardless of your reasons for doing so, by notifying us clearly. This does not apply to pre-orders or if you ordered a product that has been custom made for you.
During these 14 days, you agree to treat the product and its packaging with care and only unpack or use the product insofar as this is reasonably needed to determine the nature, characteristics or functioning of the product as you would be permitted to do in a store.
Any (mis)use of the product that is not reasonably needed, leading to the depreciation of the product can lead to your liability for the depreciation amount.
You agree to take reasonable care of the goods.
If you wish to exercise your right of return, please contact our customer service team and ensure you keep the products in their original condition and packaging.
When returning goods, we strongly advise you to opt for an insured method of shipment, as any risk and liability for the return of the products lies with you until we have received them.
Once we have received the returned goods, we will reimburse you for the sum of the purchase price and paid delivery costs as soon as reasonably possible.
2.2 Exclusion to Right of Return
You may not exercise your right of return on purchases of products that are sealed, for example in plastic, for health or hygiene reasons, after opening or damaging their packaging. The nature of these products is such that they are not suitable for being returned once the product has been opened, unsealed or used, except when the products are returned because they are defective.